Cookie Policy

1. What cookies are

Cookies are small text files placed on your device when you visit a website. Similar technologies can also store or read information on a device. They can help a website remember a session, keep an account secure, retain choices, complete a booking or understand how the service is being used.

2. How Just Talk Law uses cookies

We may use cookies and similar technologies to operate the public website, Smart Legal Guidance, solicitor search and matching, consultation booking, member login, Solicitors Hub and other platform features. The cookies used can vary depending on which part of the service you use and which optional features are enabled.

3. Strictly necessary cookies

These cookies are needed for core website and platform functions and cannot normally be switched off through a consent tool. They may be used for security, fraud prevention, load balancing, keeping you signed in, remembering a booking session, protecting forms, maintaining a shopping or checkout session, and storing a cookie-consent choice.

Blocking strictly necessary cookies in your browser may cause parts of Just Talk Law, member access, consultation booking or payment flows to stop working correctly.

4. Functional and preference cookies

Where used, functional cookies help remember choices that make the service more convenient, such as display, location, accessibility or other preferences. If these cookies are optional, we use them only in accordance with the choices available to you.

5. Analytics and performance cookies

We may use analytics or performance technologies to understand matters such as which pages are visited, how visitors move through the site, whether pages load correctly and where the service can be improved. Where UK law requires consent for these technologies, they should not be set until you have agreed to them.

Analytics information is intended to help us improve the platform rather than identify the substance of a legal enquiry. We do not intentionally use analytics tools to build advertising profiles from the details you provide about a legal matter.

6. Security and anti-abuse technologies

We may use security technologies to distinguish legitimate visitors from automated abuse, protect login and form submissions, detect suspicious activity and defend the website against fraud or attacks. Some of these technologies may be strictly necessary for the service to operate safely.

7. WordPress, WooCommerce and account sessions

Just Talk Law is built on WordPress and uses platform components that may set essential session, login, security or checkout cookies. WooCommerce or related booking functions may also use cookies necessary to remember a transaction or complete a consultation purchase.

The precise cookie name can change when software is updated, so this policy describes their purpose rather than presenting a fixed technical list that may quickly become inaccurate.

8. Payments and Stripe

When you make or receive a payment, specialist payment providers such as Stripe may use cookies or similar technologies for payment processing, fraud prevention, security and regulatory purposes. Those providers may act under their own privacy and cookie information for the technology they control.

9. Embedded and third-party services

Some pages or features may rely on third-party services such as payment, email, hosting, security, analytics or other technology providers. If a third-party feature places non-essential cookies, those cookies should be handled in accordance with the consent rules that apply to that feature.

10. Legal basis and consent

We do not need consent for cookies that are strictly necessary to provide a service you have requested or to operate essential communications and security functions. For non-essential cookies, such as certain analytics or preference technologies, we use consent where required by UK privacy and electronic communications law.

Where a cookie choice tool is provided, refusing optional cookies should not prevent you from accessing the core parts of Just Talk Law that do not depend on those cookies.

11. Managing your cookie choices

If a cookie banner or preference tool is available on the site, you can use it to accept, reject or adjust optional cookies. You can also control cookies through your browser settings, including deleting existing cookies or blocking future cookies.

Browser controls operate independently from Just Talk Law. If you clear your cookies, the site may need to ask for your preferences again and you may be signed out of member or booking sessions.

12. How long cookies last

Some cookies exist only for the duration of a browser session and are deleted when the session ends. Others remain for a defined period so that a choice or function can be remembered. Retention depends on the purpose of the cookie and the service that sets it.

13. Personal information collected through cookies

Information collected through cookies may include device or browser information, IP address, session identifiers, page interactions, security signals and preference information. Where this information is personal data, our Privacy Policy explains how we use and protect it and the rights that may apply.

14. Legal enquiries and confidentiality

Information you provide to Smart Legal Guidance or during a consultation booking can be sensitive. We design cookie use around operating the platform and do not intend optional tracking technologies to be used to disclose the substance of a legal enquiry for advertising purposes.

15. Changes to this Cookie Policy

We may update this policy when the website, member platform, service providers or legal requirements change. The latest version will be published on this page with a revised update date.

16. Contact us

If you have a question about cookies, privacy or the technologies used by Just Talk Law, email help@justtalklaw.co.uk or use our Contact page.